Service Desk

Our service desk will become an integral part of your company. We provide our clients with a comprehensive solution to their IT problems by providing them with a dedicated help desk engineer.

 

Our Service Desk

• Friendly, efficient human voice at the end of the phone 24-7
• Qualified Microsoft engineers
• Remote access software for fast effective response times
• Call logging and tracking system
• Engineer on site within 4 hours of initial call

How does the Service Desk work?

• Calls can be logged over telephone, via e-mail or website
• Job number allocation and progress tracking system
• Remote connection to your PC or Server from our support desk
• 85% of calls can often be resolved remotely
• Agreed service level response times